RETURN POLICY

 Overall Return Guidelines

These are Mobility Plus’ (“Mobility Plus”, “we” or “our”) Overall Return Guidelines applicable only to products purchased by you directly from the MobilityPlusOK.com website. All returns must meet the overall guidelines in order for the individual return policy to apply.

• All product returns require that you contact us to start the process. You may contact us by:
  • Phone: (918) 686-0218
  • email: contact@mobilityplusok.com
• Returns for refund may be subject to a restocking fee.
• All products that are new with the retail packaging never opened are eligible to be returned to Mobility Plus within 30 days regardless of the individual return policy.
• Products that are received by Mobility Plus in any of the following conditions are not eligible for return and may be rejected:
  • Any product not purchased from Mobility Plus.
  • Any product that does not exhibit the described reason for the return (i.e., a return initiated for a DOA product that powers on and works properly upon inspection).
  • Any product with missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label.
  • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product. Refund returns received in this condition may incur a restocking fee or be rejected.
  • Any product from which the UPC code has been removed from its packaging.
  • Any product that exhibits physical damage. If you received your product damaged, please read our Report a shipping problem article for guidelines and instructions on how to resolve this issue. This is would not be considered a return.
  • Any product which appears tampered, customized, or altered in any way.

 

Extended Holiday Return Policy

We want to ensure your holiday shopping this year is hassle-free. That’s why we’re automatically extending our return policies on almost every product! For purchases placed between November 1st and December 24th, you will have until January 31, 2018 to return your product. There's nothing additional that you have to do!

• Return for refund until: January 31
• Return for replacement until: January 31

This is our Extended Holiday Return Policy. Items covered by this policy must be returned to Mobility Plus by January 31 for this policy to apply.

Extended Holiday Replacement-Only Return Policy

We want to ensure your holiday shopping this year is hassle-free. That’s why we’re automatically extending our return policies on almost every product! For purchases placed between November 1 and December 24, you will have until January 31 to return your product. There's nothing additional that you have to do!

• Return for refund within: non-refundable
• Return for replacement until: January 31

 

This is our Extended Holiday Replacement-Only Return Policy. Items covered by this policy must be returned to Mobility Plus by January 31 for this policy to apply.

Standard Return Policy

• Return for refund within: 30 days
• Return for replacement within: 30 days
• Return shipping labels may be provided but the cost of the shipping label will be deducted from your refund unless the product is DOA.

This is our Standard Return Policy. Items covered by this policy (those products for which Mobility Plus states "This item may be returned for a replacement or refund within 30 days only") must be returned to Mobility Plus within 30 days of the invoice date for this policy to apply.

Please review these special notes specific for your product:

·         Opened or Unopened Sterile Items:

o   We do not accept any returns on items that come in-contact with the body and/or sterile items. We want to protect the health of our customers and our employees. Because we cannot guarantee the environment that these items have been in, all sales are final for these products.

·         Any product that is returned with markings or writing made by customer on the original packaging is not eligible for return.

Replacement Only Return Policy

• Return for refund within: non-refundable
• Return for replacement within: 30 days
• Return shipping labels may be provided but the cost of the shipping label will be deducted from your refund unless the product is DOA.

• This is our Replacement Only Return Policy. Items covered by this policy (those products for which Mobility Plus states "This item may be returned for a replacement within 30 days only") must be returned to Mobility Plus within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same item. If the original item is no longer available, a refund in the amount of the price originally paid will be issued. Products subject to this policy cannot be returned for a refund.
• Items that arrive DOA will fall under these guidelines.

 

Manufacturer Only Return Policy

• Return for refund within: non-refundable
• Return for replacement within: non-replaceable

This is our Manufacturer Only Return Policy. Items covered by this policy (those products for which Mobility Plus states "This item cannot be returned for a replacement or refund") cannot be returned to Mobility Plus. These products are covered by a Manufacturer Warranty which can be obtained by contacting the respective manufacturer for assistance after purchase. A list of manufacturers by name and contact phone number can be located here.

If an item or part is covered under the Manufacturer’s Policy, and repairs are involved, Mobility Plus can perform these services. However, labor work for repairs is not covered under the Manufacturer’s repair policy unless the Manufacturer chooses to cover this item.

Additional Return Information

Manufacturer Promotional Items and Mobility Plus Gifts

Manufacturers may offer free promotional items with their products. To receive a full refund on a purchase that offers promotional items all items must be returned. The cost of any promotional items not returned will be deducted from the refund total.

Mobility Plus may also offer gifts to valued customers for their continued support as well as for special giveaways. These gifts are not part of any purchase value and therefore do not have to be returned.

Out-of-Stock (Back-Order) Items

If Mobility Plus no longer carries an item that is sent in for replacement, or if that item is simply out of stock, Mobility Plus will issue you a refund. If an item is returned within 30 days of the original invoice date, a full refund will be issued. If the item was returned beyond 30 days of the original invoice date, a store credit refund at the current market value of the product will be issued. A current-market-value refund may not exceed the original invoice price.

Quantity Purchases

While Mobility Plus is more than happy to fill your order for a quantity of ten (10) or more of any given item in our inventory on a single purchase order, please understand that an order of that size, once purchase is completed, is automatically non-refundable. All other specific conditions related to the ordered item still apply, including any and all stipulations relative to any available replacement return policies. Please contact Customer Service with any questions you may have.

 

***DOA = Damaged on Arrival